RETURNS/REFUNDS & EXCHANGES
WOODWORKING SUPPLIES
For 'distressed returns' (items NOT as described/damaged/defective) or you did not receive your order.
Don't worry - You are entitled to a full refund (including shipping to you and return shipping) or (if you would prefer), a replacement order with reimbursement of return shipping.
Please contact us so that we may take some details.
Contact details.
- Email (newtonwoodcraft@gmail.com)
- Call (818) 469-1345 or
- Use our Contact page (https://www.newtonwoodcraft.com/contact.html).
We will politely ask the reason for the issue to establish if the item(s) was (were) BROKEN/DEFECTIVE/DID NOT MATCH THE DESCRIPTION or NEVER ARRIVED
We will politely ask which you would prefer, a REFUND or a REPLACEMENT.
In any case, we require that the original item(s) are returned (see 'return items instructions' below).
For reimbursement of return shipping fees, we will require a copy of your shipping receipt prior to any refund.
Unless you did not receive your product, we will require a photograph in case we need to take up the issue with a supplier. Instructions will be provided.
Once we have that, we will quickly assess your claim and get back to you.
Assuming that it is clear that you are eligible for a refund or replacement, we will ask that you carefully package and return the item(s) (see 'return item instructions' below)
Once the item(s) are returned and/or a tracking number is received we will refund your money (including shipping to you and return shipping) or (depending on your preference), provide a replacement and refund the return shipping cost.
Return item instructions - Please contact us (See contact details above) for a return shipping address. We will process your refund/exchange once we have received the item(s) or have a tracking number to verify that your returned item(s) are on route.
Refunds are processed back through the original payment method so if you paid using a credit card, expect to see those funds arrive back on that card.
For 'standard returns' (items are as described, undamaged and not defective)
- The item(s) must be unused, in original condition and still in original packaging.
- You must request a return within 14 days of the date that you received your item.
- Returns may be subject to a restocking fee. Details are available on request.
- You will be refunded once items have been received at their shipping location and/or a tracking number is provided as proof of shipping.
- We do not refund return shipping fees for standard returns
FURNITURE AND ACCESSORIES
Hand made items of furniture and/or accessories cannot be returned or exchanged.
Hand made items of furniture and/or accessories cannot be returned or exchanged.
